Products such as atomizer, disposable pods, e-liquid, coils, pods and CBD products don't have warranty.
Clearnace product won't be included for warranty.
Our shop warranty is only include if the product can not be use in the first place after unpacking. The customer has to contact us about the problem within 72 hrs to claim a replacement. If after 72 hrs, we won't take any responsibility for the cause.
The purchaser will have to pay for the shipping fee
Most products have the factory's warranty for 90 days. You can contact them directly and ask for a replacement if the defected item is under their condition.
Sometime packaging of the product could be damaged due to the transportation of the shipping. We can not take responsibility due to the uncontrollable of the shipping method. You can claim it directly with the shipping company which has a warranty if the packaging got damaged when arrived. However, if the product itself has been damaged, we will replace a new one for you if you claim it within 72 hrs.
The shipping company also has a warranty if the package got damage during the transportation, you can contact them directly to claim the warranty money.
Our shop doesn't do refund. We only send a replacement for defective product if you claim it within 72hrs.
In case, the product is out of stock, we will give you a full refund.
Pre-order items take 20-45 days to arrive, you can get a refund after 30 days or change to another product anytime.